Membership Management System Case Study
The ASGBI is the UK ‘s premier professional association of surgeons.
Representing general surgery and all its related specialities throughout the United Kingdom and Ireland.
ASGBI’s requirement was for a modern, robust and dependable membership database system with web modules that allowed the association to provide a range of high quality services to its members. The system needed to provide all of the CRM functions required as well as to interface with their existing range of internet based content delivery systems. Top of the list of requirements, however, was always to have reliable and quick support from a knowledgeable and enthusiastic support team.
Decisions provided the ASGBI with a solution straight out of the box based on our contact manager™ CRM, Web and Portal suite or programmes used by many member-driven organisations across the UK.
Using the Decisions tried and tested blueprint to implementation process, the full system was implemented in less than 4 months from agreeing terms to going live, including a formal user training process centred around Decisions’ comprehensive product training courses.
By turning to Decisions for CRM expertise, the ASGBI chose a robust, reliable and flexible system on which to build member relationship management. With all of the issues surrounding CRM taken care of, the organisation is now able to focus on development of services safe in the knowledge that whatever their requirements, the systems are in place to deliver efficiently and effectively. Moreover, Decisions’ commitment to delivering value for money means that the entire project has already shown a positive ROI, and continues to add real value day by day.
contact manager™ CRM, Web and Portal functionality used by the ASGBI:
- Subscriptions processing
- Contact activity tracking
- Data analysis
- Database marketing and mail merge
- On-line joining
- On-line member details update
- Targeted content authentication
- User configurable web interfaces
- Training and qualifications management
- Stock management
- General ledger integration
Contact us today to discuss your specific membership management system requirements.