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Fully Integrated Membership Database System

contact manager™ CRM is a fully integrated membership management database system providing comprehensive functionality to streamline, integrate and automate all your back-office functions more efficiently.


contact manager™ CRM is designed specifically for membership management of medium and large UK-based associations, societies, clubs and professional institutes and provides extensive financial and activity management functions.

Flexible, configurable software with comprehensive functionality


Decisions have built contact manager™ CRM using proven Microsoft technology and then we apply our specialist IT and sector expertise to customise systems to match our clients' specific organisational needs and quality standards.

Complete contact management and activity tracking

  • Easy processing and recording of member details
  • Clear activity tracking and processing
  • Rapid address verification

Complete subscriptions management

  • Full subscription processing
  • Secure online payments
  • Bank details verification
  • Reminders and renewals

Event Management

  • Processing member and non member registrations and allocation of seats
  • Secure processing of payments
  • Producing documentation from tickets to exhibitor packs
  • Creating and sending promotions and reminders
  • Generating attendance lists and detailed financial reports

Database marketing and mail merge

  • Create, send and track personalised communications
  • Accurately record member marketing activity
  • Integrating other memberships
  • Full integration with Microsoft Outlook

Processing corporate and other institutional organisations

  • Clubs, syndicates and guilds
  • Multi membership
  • Product sales, distribution and stock management

Multi-product sales order processing and distribution

  • Efficient stock management
  • Training and CPD programmes

"Self-Service" member services

  • Online joining
  • Secure payment by credit card or direct debit
  • Members portal for members to manage their own profiles
  • Integrates completely with your own existing website

Other functionality included as standard

  • Detailed reporting capability
  • Online joining and member self service
  • General ledger integration
  • Election module
  • Simple user configuration
  • Integration with MS Word, Excel, Sage and other systems

 

Call 020 8441 9800 to speak to a consultant

Request more information or arrange a demonstration






 

"Using contact manager™ CRM has produced significant real savings in the membership team, streamlining processes and freeing people up to provide better service to our members. Decisions are experienced and flexible, and have responded quickly to our changing needs.”

Martin Walker
Membership Manager
BASC