Keeping your system up and running smoothly
Service Agreements and Support
To support our values of developing long-term client relationships, we treat customer support as a high priority within our business. Our emphasis is upon providing continual first class customer support.
You and your colleagues can be confident in the knowledge that Decisions will provide a comprehensive support structure backed up by a substantial service level agreement.
Our off-site data centres also enable Decisions to offer a fully managed, outsourced contract covering all aspects of server support and monitoring. Everything is controlled through a strict service level agreement, which is further enhanced by categorised incident priority definitions.
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Dedicated UK based support team
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Online support system
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Email notification of helpdesk status
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Automated escalation policy
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Dedicated post-implementation account manager
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Access to a comprehensive knowledgebase