Allowing members to maintain their own information
contact manager™ Portal
Maximising web-based technologies means you can provide your members with a ‘self-service’ option through your website, making data capture more accurate and freeing up administration resource from having to update your system.
Website member self-service
contact manager™ Portal allows members to enter and maintain their own information in a secure and user friendly environment accessible through your website.
With seamless integration between a member entering data via your website and your back-office processing system, the Decisions web based solution ensures improvement in organisational performance and service levels to members.
Extensive functionality to make life easier
New members can join the organisation and existing members use their secure system login to update their information, make purchases, add and amend category information and make ad hoc requests. The web interface even allows members to create new tasks in the organisation’s workflow system, providing the ultimate customer service.
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Easily configured to interface with your organisation’s website
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Fully integrated with your back-office system
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Secure login access for members
Call 020 8441 9800 to speak to a consultant
“contact manager ™ Portal allows members to join the BASC directly from the website. Integration with the back office system is seamless, freeing the membership processing team to provide better service to members"
Martin Walker
Membership Manager
BASC
Having successfully implemented the Decisions contact manager™ back office CRM system, BASC decided to extend the functionality of this system to members directly via the Internet using contact manager™ Portal.