WebConnect

contact manager™ Bureau

contact manager™ Bureau allows organisations to outsource all the membership processing to the Decisions Membership Team, freeing up resource and time to focus on improving membership services and member retention.

contact manager™ Bureau is a fully customisable membership handling service that covers everything from running back-office database functions through to sending out welcome packs and communications through a mailing house - you simply choose the functions your organisation requires.

Experienced membership processing

The Decisions Membership Team is highly experienced in all aspects of
membership management and currently manages over 130,000 members and handles, on average, 18,000 transactions per month and 5,000 hours of telephone calls per month.

Fully customisable membership managed service

• New member processing & fulfilment

• Renewal process management

• Automated lapsing process

• Donation Processing management

• Payment processing

• Fulfilling mailing requirements including welcome packs, donation appeals, magazines and renewal letters

• General database administrations such as amendments, cancellations, price changes etc

• Procurement of all stationery

• Record archiving and storage of membership literature

• Management of the Mailing House

• New Members Online Application module

Members self service portal - allows members to do their own tasks online including:

• Amend personal details, including address and payment details

• Renew memberships

• Add further memberships

• Add/change member interests

• Shop online

• Make donations

• Vote in association elections

• Enter prize draws

Clubs, Syndicates & Guilds can manage their own memberships themselves via the online portal including

• New applications

• Renewals

• Address detail changes

• Mail merges

• Management Reporting

Membership database providing:

• Comprehensive reporting functionality on all information collected

• Standard and ad-hoc reports

• Ability to generate mail merges

Data Migration

Full systems resilience

Comprehensive Audit Tracking

Our key emphasis is on ensuring everything is taken care of by the Decisions Membership Team so your time is free to focus on improving services to your members.