Turning data into powerful business knowledge
contact manager™ Intelligent Reporting
Rich reporting functionality can help your organisation utilise member and business intelligence data to analyse performance, inform decision-making, develop new member services and identify new potential members as well as help in retaining existing ones.
Management intelligence at a glance
contact manager™ Business Intelligence capability takes contact management reporting a step further towards providing powerful information about an organisation.
Business Intelligence dashboards
contact manager™ Intelligent Reporting dashboards and kpi’s provide the ability to display substantial amounts of important information in one report, and have the additional benefit of being easily understood and pleasing to the eye.
Advanced reporting performance
contact manager™ CRM open database technology ensures most proprietary Business Intelligence tools can be used to extract and disseminate information automatically via e-mail, the web and WAP phone technology.
At Decisions we use the latest Microsoft Business Intelligence products (Reporting Services, Analysis Services, ProClarity & Dundas Reporting) and interface them with the contact manager™ CRM database to provide you with true business intelligence over and above the standard reporting that is already included.
Microsoft ProClarity/Performance Point Server is a very powerful tool that allows users to interrogate their data and perform detailed ad-hoc analysis.
Microsoft ‘Report Builder’ is an alternative reporting service for users to build and publish reports from contact manager data.
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- Kpi’s can be set up to appear on user desktop screens and be updated continually throughout the day.
- Maps provide effective ways to display the performance of areas immediately identifiable with colour coding and also allow users to drill down to lower levels of data.